Returns & Refunds Policy
At Wowffer, we are committed to providing you with a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a simple and easy return process.
Return Policy Details:
- Return Window: You can return items within 15 days of receiving your order.
- Condition: Items must be unused, in original condition, and in original packaging to qualify for a return.
- Free Returns: We will cover the cost of return shipping, so you can return your items at no additional charge. Additionally, we do not charge restocking fees.
How to Return an Item:
Contact Customer Service:
To initiate a return, please reach out to our customer service team at:
Email: [email protected]
Phone: +971 44512299
Provide your order number and the reason for your return.
Receive Return Instructions:
Our team will issue you a return authorization and send you detailed instructions on how to return your items.
Package Your Return:
Securely pack the item(s) in their original packaging, ensuring that all accessories, tags, and documentation are included.
Shipping Label:
We will provide you with a prepaid return shipping label. Simply print it and attach it to the package.
Ship the Package:
Drop off the package at your nearest shipping carrier location, following the instructions in your return authorization email.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately at +971 44512299 within 1 day of receiving your order. We will arrange for a full refund or replacement at no additional cost.
Refund Process:
Inspection:
Once we receive your returned product, we will inspect it to ensure it meets the return criteria.
Refund:
After inspection, we will process your refund. Refunds may take up to 14 business days to appear on your original payment method, depending on your bank or payment provider. If you do not receive the refund after 14 business days, please contact us, and we will investigate with your payment provider.
Exchanges:
Currently, we do not accept exchanges. Please return the unwanted item and place a new order for any replacement items.
Non-Returnable Items:
Certain items, due to hygiene or safety reasons, may not be eligible for return. These items will be clearly marked as non-returnable in the product description.
CONTACT INFORMATION
Company Name: BIZNET TRADING CO LLC
Business Number:1202899
Phone: +971 44512299
Email: [email protected]
Address: Burlington Tower, Marasi Drive, Business Bay, Dubai, United Arab Emirates