Returns & Refunds Policy
At Wowffer, we are committed to providing you with a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a simple and easy return process.
Return Policy Details:
- Return Window: You can return items within 15 days of receiving your order.
- Condition: Items must be unused, in original condition, and in original packaging to qualify for a return.
- Free Returns: We will cover the cost of return shipping, so you can return your items at no additional charge. Additionally, we do not charge restocking fees.
How to Return an Item:
Contact Customer Service:
To initiate a return, please reach out to our customer service team at:
Email: [email protected]
Phone: +971 44512299
Provide your order number and the reason for your return.
Receive Return Instructions:
Our team will issue you a return authorization and send you detailed instructions on how to return your items.
Package Your Return:
Securely pack the item(s) in their original packaging, ensuring that all accessories, tags, and documentation are included.
Shipping Label:
We will provide you with a prepaid return shipping label. Simply print it and attach it to the package.
Ship the Package:
Drop off the package at your nearest shipping carrier location, following the instructions in your return authorization email.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately at +971 44512299 within 1 day of receiving your order. We will arrange for a full refund or replacement at no additional cost.
Refund Process:
Inspection:
Once we receive your returned product, we will inspect it to ensure it meets the return criteria.
Refund:
After inspection, we will process your refund. Refunds may take up to 5-7 business days to appear on your original payment method, depending on your bank or payment provider. If you do not receive the refund after 7 business days, please contact us, and we will investigate with your payment provider.
Exchanges:
Currently, we do not accept exchanges. Please return the unwanted item and place a new order for any replacement items.
Non-Returnable Items:
Certain items, due to hygiene or safety reasons, may not be eligible for return. These items will be clearly marked as non-returnable in the product description.
CONTACT INFORMATION
Phone: +971 44512299
Email: [email protected]
Address: Burlington Tower, Marasi Drive, Business Bay, Dubai, United Arab Emirates