Returns & Refunds Policy

 

At Wowffer, we are committed to providing you with a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a simple and easy return process.

Return Policy Details:

  • Return Window: You can return items within 15 days of receiving your order.
  • Condition: Items must be unused, in original condition, and in original packaging to qualify for a return.
  • Free Returns: We will cover the cost of return shipping, so you can return your items at no additional charge. Additionally, we do not charge restocking fees.

How to Return an Item:

Contact Customer Service:
To initiate a return, please reach out to our customer service team at:
Email: [email protected]
Phone: +971 44512299
Provide your order number and the reason for your return.

Receive Return Instructions:
Our team will issue you a return authorization and send you detailed instructions on how to return your items.

Package Your Return:
Securely pack the item(s) in their original packaging, ensuring that all accessories, tags, and documentation are included.

Shipping Label:
We will provide you with a prepaid return shipping label. Simply print it and attach it to the package.

Ship the Package:
Drop off the package at your nearest shipping carrier location, following the instructions in your return authorization email.

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact us immediately at +971 44512299 within 1 day of receiving your order. We will arrange for a full refund or replacement at no additional cost.

Refund Process:

Inspection:
Once we receive your returned product, we will inspect it to ensure it meets the return criteria.

Refund:
After inspection, we will process your refund. Refunds may take up to 5-7 business days to appear on your original payment method, depending on your bank or payment provider. If you do not receive the refund after 7 business days, please contact us, and we will investigate with your payment provider.

Exchanges:

Currently, we do not accept exchanges. Please return the unwanted item and place a new order for any replacement items.

Non-Returnable Items:

Certain items, due to hygiene or safety reasons, may not be eligible for return. These items will be clearly marked as non-returnable in the product description.

CONTACT INFORMATION

Phone: +971 44512299

Email: [email protected]

Address: Burlington Tower, Marasi Drive, Business Bay, Dubai, United Arab Emirates