Returns & Refunds Policy

Thank you for shopping at Wowffer, your fast-growing electronics e-commerce platform in Dubai, owned and operated by BIZNET TRADING CO. LLC. We strive to ensure that you have a positive experience every time you shop with us. In the event you are not fully satisfied with your purchase, please review our straightforward 15-day Returns & Refund Policy outlined below.

1. Return Window

You have 15 days from the date you receive your order to initiate a return. After this period, we cannot accept returns unless the product is defective or covered by a special exception.

2. Condition of Returned Items

  • Original Condition: Items must be returned in their original packaging, with all tags, accessories, and documentation included.
  • Unused & Undamaged: Products should be unused, undamaged, and in the same condition in which they were delivered.

3. Free Returns

We offer free return shipping, with no restocking fees. This policy is part of our commitment to providing a convenient, worry-free shopping experience for our customers across the UAE and beyond.

4. How to Return an Item

Contact Customer Service

Phone: +971 44512299
Email: help@wowffer.com

Please provide your order number and the reason for your return.

Receive Return Instructions

Our customer service team will issue a return authorization and send you detailed instructions on returning your items.

Package Your Return

Securely pack the item(s) in the original packaging. Ensure all accessories, tags, and documentation are included.

Shipping Label

We will provide you with a prepaid return shipping label—no additional cost to you. Simply print and attach the label to your package.

Ship the Package

Drop off the package at your nearest shipping carrier location according to the instructions provided.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at +971 44512299 or help@wowffer.com within 1 day of receiving your order. We will arrange a refund or replacement at no additional cost.

6. Refund Process

Inspection

Once we receive your return, we will inspect it to ensure all return criteria are met.

Refund Method & Timeline

  • If approved, your refund will be processed and issued to the original payment method used for the purchase.
  • Refunds typically take 5–7 business days to appear on your account, depending on your bank or payment provider.
  • If you do not see the refund after 7 business days, please contact us so we can investigate with your payment provider.

7. Return Methods & Shipping Costs

  • Return Methods: In-Store Drop-Off (if applicable) or By Mail (prepaid shipping label provided).
  • Restocking Fees: None
  • Return Shipping Cost (For Defective Products): AED 0.00
  • Processing Time: 5–7 days to issue refunds after inspection

8. Exchanges

We currently do not offer direct product exchanges. If you wish to swap an item, please return the unwanted product for a refund and place a new order for the replacement.

9. Non-Returnable Items

For hygiene or safety reasons, certain items may be marked as non-returnable in the product description. Please check the product listing to see if your item is eligible for return.

Contact Information

If you have any questions about this Returns & Refunds Policy or need further assistance, please feel free to reach us at:

Phone: +971 44512299
Email: help@wowffer.com
Address: Burlington Tower, Marasi Drive, Business Bay, Dubai, 00000, United Arab Emirates

We appreciate your trust in Wowffer and look forward to serving your electronics and tech needs with confidence and reliability.

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